Active Account FAQ

1. How do I set up my computer to access the Family Portal? 

You can access the Family Portal using any web browser (Firefox, Safari, Chrome, etc.) that is connected to the internet. 

2. What is the URL for the Family Portal? (no www needed before this address )

3. I tried logging onto Aspen but it won’t take my password?

First, check to see if your address is

Second, check the spelling of your username or password. It is case sensitive which means you need to use capital letters when you see capitals letters and small letters appropriately. It has to be typed exactly as it appears. If you are still unsuccessful, please send an email to for additional help.

4. What happens if I have logged in unsuccessfully too many times? 

You will get a message that states your account has been disabled. In order to use the Web Portal again, parents will need to send an email to to have the account reactivated from your registered email account.

5. What are Security Preferences and why do I need them? 

Security preferences allow you to enter a question and answer for automated password recovery. Click on the set preferences top tab on the upper right side of the screen. Click on the Security tab, and answer the questions on the screen. Make sure you save your changes.

6. What should I do if I forget my password? 

Once you have set-up your password recovery information go to, click on the ‘I Forgot my Password’ link on the login screen. This will generate a new password for you and send it to your registered email account.

7. How do I change my password or e-mail address? 

You can change your password and e-mail address through the Set Preferences screen at the upper right side of the screen. Click on the Security tab, and change the email account and/or click on the ‘Change’ blue link next to Password. Once clicked on, you can enter your new password, and enter it again under the confirm new password. Remember, password must meet the requirements. You can click on the link next to Requirements in blue ‘Click to view’ link.

8. What should I do if I forget my username? 

Check to see if you are entering the correct username. All family portal account begin with 'fp-', your first name initial and full last name. In some instances you will have a number after your name. (IE: fp-cbrown - for Charlie Brown) If you are unsuccessful with your username name, you can contact the school you picked up your account from or send an email to detailing the problem you are experiencing.

9. Why was I logged off? 

You will be automatically logged off if you are INACTIVE for more than 10 minutes. This is a security feature so if you leave your computer unattended for 10 minutes with no activity, no one else can access your data.

10. I moved, can I change my address online? 

Online updates of contacts are not available, please contact your school to make these changes.

11. My child is moving from elementary school to middle school over the summer. Do I have to submit another application to the new school? 

No student transferring from one school to another within the Manchester School District move with the family portal account. 

12. I am moving out of state, do I have to tell someone about removing my portal account? 

No, when your child is withdrawn from one of the Manchester School District schools, the account gets removed in the withdrawal process.