Pre-Application FAQ

General Questions Prior to Getting an Account: 


What is Family Portal?

The Family Portal is the part of the Aspen Student Information System designed to allow parent/guardians to view their elementary student’s attendance, trimester or quarter grades and some demographic information online. For those with students in middle and high school, parents/guardians will also be able to access grade book information including assignments and class attendance.

Is my child's information secure?

Yes, our district has taken precautions through our software and certificates to keep this data secure. You can keep this information secure on your part by not giving your username or password to unauthorized users.

How do I access the Family Portal?

A computer and internet access are required to view your student’s information. Once you have signed up, you will receive a logon id and password. You will be able to view all of your children with one logon id and password. 

Is there a fee to access to my child’s information?

There are no fees to access your child’s information.

Do I have to have an account?

No, this is an optional opportunity for you to see your child’s progress in school.

How do I get an account?

You can attend one of our signup nights at the schools. You must fill out an application for each student in the Manchester School District.

Where do I get an application?

You can download it off the Manchester School District’s website or pick one up at the school.


Why do I have to fill out an application?

We want to make sure each parent/guardian’s information is correct in our database and make sure you can see all of your children. The application also lets us know who the user will be and who will be responsible for that account. We want to make sure you see your children and not anyone else's.

I have 3 children, do I have to fill out an application for each child and go to each school?

Although you have to fill out an application for each child, you only need to go to one school to have your information verified. You can drop all the applications off at that school for processing.

Is there a requirement as to who can have an account?

You need to be a legal guardian of the student you are filling in the application for. In order to obtain a user account, each account needs a signature and a valid unique email account. A mom and dad cannot have separate accounts and share an email account.


Do both my spouse and I have to get separate accounts?

No, you can share an account if you both have the same information. However, if you are an employee of the Manchester School District, you cannot share your account for security purposes.

Can I have anyone get access to my student’s data?

No, access should be limited to legal guardians. Please do not share your information with anyone who is not on an application.

Will I get a separate account for each child?

No, if you are listed as a contact and have filled out an application for each child, you should see all of your children under one account.

When will my account be available?

Once you have filled out an application and had it verified at one of the schools, it goes to the District Office to get processed. An email will be sent when your account is available.

How long does it take before I get my account?

Applications are sent to the District Office on the 1st and 15th of each month. It can take up to 2 weeks to get an email stating your account is ready to be picked up at the school. NOTE: Due to a large amount of applications received at the beginning of the school year and through open house dates, it may take longer to process the applications. This could result in 4-6 weeks time.  We appreciate your patience as we continue to process them as fast as we can.

Where do I pick up my account info once I get the email?

You can pick up your account information from one of the schools your child attends. Your account should contain all the children you submitted applications for under one account.